Return Policy

How Do I Return the Product?

Since the products on our site are offered for sale with a limited number of stocks at the relevant campaign prices, in some cases, changes cannot be made. For defective products, within 14 days following the day your order is received, you can complete your return or exchange by calling our customer service number +90 533 552 43 57 or sending an email to You must send the product you will return with all invoice copies, the package undamaged, the product not used, undamaged as a result of a usage error, with all accessories and the reason for the return by sending an e-mail to by sending an e-mail with your order number by Aras Kargo.

When Will The Returned Product Cost Be Reimbursed?

The returned product price is processed within 10 business days from the moment the products arrive at the warehouse, after the compliance with the return conditions is checked. For credit card payments, your refund may take up to 10 days after the refund, depending on your bank, to be reflected on your credit card. It is not possible for to intervene in this process. In refunds, the shipping costs of the products are deducted from the return amount.

Return and Exchange Conditions

  • The product to be returned/exchanged must be sent in its original package/box. (Example: Products with a cargo label affixed on the original box and taped with cargo parcel tape are not acceptable.)

  • The product must be returned as received.

  • The product to be returned/exchanged must not be used or damaged as a result of a usage error.

  • Returns/exchanges of products that have lost their re-sell feature and cannot be purchased by another customer are not accepted.

  • It is exempt from the shipping fee from in the return/change process in cases of size incompatibility and similar situations not caused by

  • If the invoice of the product is corporate, you must send it together with the 'Return Invoice' issued by the institution for the return process, which is cut as "Product Unit Price + VAT". We would like to state that we cannot complete the order returns whose invoices are issued on behalf of the institutions, unless the ‘Return Invoice 'is issued.

  • The product to be changed must be available in stocks.

  • The exchange process is provided in the form of a change in the number/size of the product you have purchased.

  • The number of changes for the same product is limited to 2 times.

Return Conditions for Cosmetics, Personal Products, Underwear Products

  • The product packaging must be unopened, untested, and unused.

  • The return of the product can only be received when the gift and all standard accessories of the product, if any, are returned undamaged and with their original packaging.

  • There is no refund with "Right of Withdrawal" for periods exceeding 7 days after delivery.

  • The general procedure is applied.

  • All kinds of cosmetic products, underwear, and personal care products, all kinds of software, programs, DVD, VCD, CD and cassettes, computer and stationery consumables (toner, cartridge, tape, etc.) refund accepted.

About Returns

Before performing your return, the necessary inspection of your order is carried out by the Returns Department. We ask you to contact regarding product returns. Exchange transactions are made on the basis of number/size only if the stock situation is suitable. Different product changes are not made.